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FAQs
Product Information
Shipping & Delivery
Are the makeup brushes vegan?
Yes, all makeup brushes are created with vegan, synthetic fibres and a wooden handle.
Is the packaging recyclable?
All our packaging - from the shipping boxes to product packaging - is 100% recyclable and compostable.
How long will my makeup brushes last?
This varies per person and how many times you clean your brushes. Professional makeup artist would have more wear and tear as they have to be cleaned after every single application. For personal use, our makeup brushes will last 3+ years in pristine condition.
Is the brush cleaner scented?
Our quick drying brush cleanser is lightly scented with a blend of vanilla and cashmere. Check here for a full ingredient breakdown.
Delivery Times
Standard ground shipping generally takes 3–7 business days.
International Shipping
Currently only shipping to Canada, United States, United Kingdom, Australia, New Zealand.
Can I return my item?
Returns are not accepted unless there is defect with the product, or the wrong item was received. For more help and more information, please email beauty@roxyglxm.com
Is there tracking?
All major orders include a tracking number sent via email. For localized delivery tracking, your order may be personally dropped off and a tracking number won't be issued.
Duties
Customers are responsible for any customs duties, import taxes, VAT/GST, or brokerage fees charged by their country's customs authority. These fees are not included in the shipping cost and are the responsibility of the recipient.
